Refund policy
Klip Farm bills exactly one event: a clip you approve. The refund policy is built around that — see pricing for the pack ladder.
Failed renders refund themselves
If a final render fails after you approve a clip, the approval credit is returned to your balance automatically — you do not need to contact support. You will see the refund in your billing history with a plain-language explanation of what went wrong. You are never billed for a failed job.
Previews, re-edits, and processing are never charged
Watermarked previews are free and unlimited, re-editing an approved clip is free, and processing a source video is free. Because none of these are billable events, none of them ever need refunding.
Unused approval packs
Approval packs never expire, so there is no use-it-or-lose-it pressure. If you bought a pack and changed your mind, contact support about the unused portion — a human will review and sort it out. Approvals already spent on delivered clips are not refundable.
How to reach us
Email help@klip.farm from your account email with the purchase receipt or the affected clip. We aim to reply within one business day. Refund decisions are made by people, not policies hidden in footnotes — the contact page has the full picture.